Online medical consultations are now well established both in the NHS and the private sector. Benefits include:

• Access to more flexible appointment timings.
• Consultation from the comfort of your own environment, avoiding travel, waiting, and anxiety associated with a hospital environment.
• Discussion with your doctor before a formal consultation and before incurring significant expenses to see if you are satisfied with the doctor and whether a formal visit is required.
• Guidance on where to have investigations if required.
• Avoiding long waits for appointments.
• Potentially avoiding multiple visits.
• Using the app for an initial appointment, follow-up, second opinion, reassurance, or diagnostic and treatment options.

1. Not always; in many cases, a diagnosis can be made based on history alone or by observing you via video.
2. In other cases, investigations may be required to confirm the diagnosis, which would entail a separate visit. An initial video consultation thus avoids the need for multiple physical visits.
3. Should you require a physical examination, the doctor will advise you and arrange this during the video consultation or via chat. If you have any problems, please get in touch with the doctor’s secretary or us. Please note such an appointment will be independent of us, as we only offer online consultations.

1. We select our doctors based on their expertise, relevance to the services we offer, and alignment of their values with ours.
2. We vet our doctors to ensure they meet the high standards required by medical regulators for independent medical practice. All are required to be on the specialist register with a license to practice, or are registered with (or exempt from) the CQC and hold or have held NHS consultant posts or established private practices. They must practice within the guidelines set by the GMC.
3. Our doctors have service level agreements with us but maintain clinical independence. As part of our governance process and in line with our privacy policy, we monitor and support the doctors on our platform to ensure they are consulting in line with expected standards and within their area of specialty.

1. In our app, when you browse for a doctor, you can use various filters to narrow down your choice.
2. Each doctor’s profile will have additional information, including links to their website if available, to help you decide.
3. If you are still uncertain, you can consult with your GP or use the Private Healthcare Information Network (PHIN) to obtain further information.
4. As an app, we cannot make recommendations on who you see, but we ensure all our doctors meet the regulatory requirements to practice in their defined fields.

The doctor’s profile is completed by the doctor concerned. If you need further information, you can call their secretary or search on the Private Healthcare Information Network (PHIN) or their website if available.

1. On the app, press “Make a Booking” and search for the doctor of your choice using our filters.
2. Once you have selected the doctor, press the “Make an Appointment” tab. A request form will open, asking for details on why you want to see the doctor and for you to select an appointment time.
3. You will need to fill in all fields. These are dropdowns, but some allow you to choose “Other” and manually enter information.
4. If you can’t find the correct dropdown option, enter “Not Available” or “Other” and upload an attachment with the details.
5. At the end, you can also attach additional information, such as a GP letter or results, to help the doctor decide if it is appropriate to consult with you.
6. You will be asked to choose an appointment slot.
7. You will then be asked how you will be funding the appointment – there are three options: self-pay (including discount arrangements), insured, and pre-agreed non-charged doctor appointment.
8. If paying via an insurance policy, please click on the relevant section and enter the details. You should have cleared this with your insurer. If you don’t have all the details, enter as much as you can.
9. If you are self-funding, please ensure you have registered your card in the account section. If you are part of a discount scheme, enter the details (scheme name and code); otherwise, leave as self-funded.
10. The request will be sent to your doctor, who will then confirm your appointment, and you will be notified. You can follow the progress of your request on the app.
11. Please note you can only have one appointment with a particular doctor at any one time, but you can have appointments with multiple doctors simultaneously.
12. Once your appointment is accepted, a chat facility will open to allow you to upload further information.
13. If your appointment is not accepted, the doctor will notify you of the reason.

1. Yes, this will be shown in your app under the appointment section.
2. You will also be emailed a receipt if you have paid online.
3. Your account in the app will show the deduction of the agreed amount.

1. At the appropriate time your doctor will contact you and your app will notify you. When you accept, the call will take place. You have to be on the app to receive the call.
2. If you are using a web app you will need to allow pop ups as the call will open in a separate window. You will need to give your web browser access to the camera and microphone via the security setup on the computer.
3. You are not able to call the doctor yourself 
4. If the call is interrupted or does not go through, refresh the browser and wait for the doctor to call you again. It usually takes a minimum of thirty seconds to call back
5. If the call is delayed you can use the chat to ask for the cause of delay
6. You need to be logged into the app to receive a call

1. Some times due to unforeseen reasons an appointment may not take place
2. You can contact the doctor or their secretary via the chat facility to inquire for the reason
3. The appointment can be rescheduled or if you prefer we will be able to refund you if a payment was made. See our terms and condition and our procedure to get a refund

1. Our app has the facility to record the consultation but this has to be determined before the call begins.
2. If you want your consultation to be recorded let you doctor know before the consultation starts by stating this in the chat window
3. Your recordings maybe to deleted after a period please refer to our privacy policy
4. There will be occasions when the  recording facilities are switched off

1. Yes, this will be available on your profile if you requested a recorded consultation

1. If you requested a copy of your reports these should be forwarded to you by laboratory or via your doctor

1. The tests can be arranged via the doctor’s secretary, or by yourself directly, with the diagnostic facility on presentation of the doctor’s request. The results are normally forwarded to your doctor for communication with yourself. 

1. This depends on the test and facility, you will be informed prior to the test being performed

1. Yes if  your consultation is pending, 
2. Otherwise they can be emailed or forwarded to you

1. This will be signed on line and can be emailed to the designated pharmacy you have chosen. If no pharmacy is chosen then your doctor can post the prescription to you. A copy of any online issued prescription will be added to your profile. This copy cannot be used dispensed at a pharmacy. Please refer to section on pharmacy above. We are currently working with our own online pharmacy.

1. Yes this will be sent to you and will show on your profile at the end of the consultation.

1. Yes but this has to be arranged by yourself from the selection of doctors available on line or if you wish to see some not available on the app, your doctor can write a referral for you.

1. If this is after a video consultation the doctor will advise you accordingly and they will make arrangements in consultation with you.
2. If you don’t want to use the video consultation facility you can call the doctor’s office directly and make an appointment for face to face consultation. This will be outside our remit
3. County Medical Service itself does not provide face to face appointments.

1. Unfortunately we can only support you accessing doctors on our list. If you want to see someone not on our list you will need to make this arrangement independently.

1. We apologies if you can’t access a doctor near where you live we are working to expand our coverage

1. There are a number of reasons a doctor may reject your request, these maybe; incomplete medical information, doctor not available, wrong specialty.
2. When rejecting an appointment, the doctor will give a reason which should be visible to you on the appointment section
3. If you are unsure please call the doctors office on the number provided to confirm the reason

1. Yes the app facilitates these requests. Go to the appointment section of your app and press on view appointment then request reschedule and choose a new date and time.
2. The doctor can also request to reschedule an appointment and if so a request will be sent to you for approval, go to your appointment section and press view appointment and accept or reject the request. 

1. Yes you can, the app allows this. If you have already been charged and do not wish to reschedule you will need to contact us for a refund – please read our terms and conditions regarding cancellation

1. Our appointments are based on the time slots made available by the doctor but are not automatically terminated this has to be done manually. If you need a longer appointment call and discuss with the doctor’s secretary before hand

1. Please call them on the office number or via chat

1. Yes you can at the end of the consultation

1. Please call and discuss with the doctor’s secretary

1. Please call and discuss with the doctor’s secretary

1. See our terms & conditions

1. Safety is paramount for us. We need to make sure any treatment we prescribe for you can be managed safely from a distance and are in line with the requirements of our regulators.
2. As such we do not routinely prescribe medicines that are liable to be abused, require close monitoring, need additional tests prior to prescription or are experimental.
3. If you are a known patient of a doctor, they can prescribe some of these medicines at their discretion.

1. As a remotely delivered service we are not in a position to support you in case of an emergency. Please refer to your GP, or call 911 or 999 as appropriate or attend you local hospital A&E department

1. The doctor’s profile will mention any links they may have but check with you insurance company before making any appointment.

1. This is because we are expanding and developing our service and that selection criteria has not been brought on line as yet

1. In the UK it is considered best practice that every person is registered with a GP and to ensure joined up care that the GP is kept informed of any changes to their patient’s clinical management.
2. You are within your rights to request not to share information with your GP but this may affect what treatment or advise your consultant is able to provide

1. The app will detail outcomes of the consultation and email this to your GP a copy will be on the app. A more comprehensive letter maybe posted to you later.

1. Yes these can be uploaded at the time of making the appointment request using the appropriate button or afterwards via the chat facility once the appointment has be accepted.

1. We are not able to support you in the event of an emergency. Please contact your GP, call 911, 999 or visit your local hospital

1. Please email us on admin@countymedical.co.uk  
2. Contact your doctor or their secretary to ask them to amend this information. Please note for medico legal reasons we may not allow deletion of the document but a correct version will be added or posted to you.

1. Yes as long as your appointment is current but not after it is ended